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Here at Dragonfly Cruises and Dayboats we take the health, safety and wellbeing of our customers and staff very seriously. This is what has led us to make changes to ensure that we can operate safely, efficiently and above all to limit any risks that have presented themselves during this current pandemic. We have adapted our procedures to fully follow the guidelines outlined by the Welsh Government. A breakdown of the changes are as follows:
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All Passengers will be required to pre-book for a trip. We cannot always take walk-on reservations as this doesn’t allow time to plan the safe boarding procedures that we have implemented.
- Upon arrival at the basin your booking will be allocated a number. We will then call individual numbers when we are ready to board your group.
- Prior to boarding a temperature check will be done. This is non-negotiable and any refusal to comply or high temperature will result in admission to the boat being declined. This is to ensure the safety of our other customers and staff.
- We will only be offering limited refreshments and these will be provided using a simple booking system which will be explained on board.
- Unfortunately our toilet facilities on board will not be available however we can offer toilet facilities close by after the trip.
- Disembarking from the boat will proceed in a similar fashion to boarding where we will call individual tables to get off and in which order to do so.
- Where possible card payments are preferred.
- The use of face coverings is highly recommended. All staff will be provided with the correct PPE. If you do not have a face mask please see a member of staff for help.
- Once seated on board you must remain in your section. We have screened sections of the boat and unless specifically instructed you must stay in your section.
We have implemented procedures to allow us to look after our customers and staff. Sometimes there may be holdups or delays but this is only to ensure that we do everything in our power to keep you everyone safe.
Our self drive dayboats will be operating as normal but with a bit of social distancing and the will be a longer and more extensive cleaning process between each hire. We will provide the same instructions for the hire but abiding by the social distancing guidelines. Again where possible please pre-book and also card payments prefferable.
All of the procedures outlined above we have compiled from governing bodies such as WHO, The Welsh Government and The Canal and River Trust.
Thank you for taking the time to read this. Please bare with us as this is all new to us and be assured that your safety is of paramount concern. We look forward to cruising with you all.
Best Wishes
The Dragonfly Cruises Family
p.s. As this is new to us we would appreciate your feedback and will use it as a constructive learning process.
